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User journeys and prototyping

Map the User Journey Before the Interface

Prototype to Learn, Not to Impress

Knowledge Check: Journeys and Prototypes

Find Journey Friction with a Service Blueprint

Run a Moderated Usability Test That Produces Evidence

Workshop: Script and Observe a Usability Session

Map user journeys and use prototypes to test task flows, reveal friction, and learn before investing in production development.

06 — User Journeys, UX and Prototypes

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